An exciting opportunity within a leading digital agency in Malaysia. JustSimple is looking for a reliable Account Manager to join their well-established and innovative team, where you will be responsible for supporting the account management for key clients.

This is a great opportunity to join a leading professional development entity, that’ll not only provide you with the ability to progress in the role but you’ll also learn a lot from the services you’ll be selling to your clients. To start with it will be a telesales focused role and then can build into more account management or field based work if that is of interest.

malaysia account manager job in digital agency

Key Responsibilities & Tasks

  • Provide day to day management of small campaigns and support for large campaigns to ensure cohesive and timely delivery of objectives and outputs
    Interrogating client briefs to ensure a holistic understanding of what success looks like
  • Delivering clear and concise client documents and communications with a strong ability to provide rationale, explanations and recommendations relating to a client’s campaign/market
  • Self-sufficiency in the fundamentals of account management
  • Build good working relationships with client and internal team
  • Monitor allocated customer accounts to ensure maximum profitability
  • Maintain allocated customer contracts
  • Maintain long-term relationships with accounts and maximising sales opportunities within them
  • Maintain regular contact with customers to identify their requirements/issues
  • Maintain an awareness of company products and of relevant sales techniques to ensure revenue targets are met
  • Liaise with the Sales team as required
  • Establish and maintain effective communication links with other company departments
  • Maintain accurate records of all account activity and prepare regular forecasts to enable effective forward planning
  • Manage customer support – acting as an escalation point where needed.
  • Liaise with Finance to ensure accurate invoicing.
  • Account manage clients, supporting them with any needs.
  • Provide management information and feedback reporting

Skills & Competence Required

  • At least 2+ years in a sales and business development role
  • Service/delivery focused
  • Experience in prospecting for new business
  • Demonstrable track record of Key Account Management
  • Ability to focus and achieve results through the development of strategic consultative relationships at a senior level
  • Experience in sales forecasting
  • Experience selling digital – SEO & Paid Media
  • Integrated agency experience is also ideal, but we are really open to candidates from marketing, digital, design, creative or comms agency backgrounds.
  • A minimum of a Diploma  or Bachelor’s Degree in a Marketing/Business related degree

Bonus skills / Nice to have

  • Project management skills
  • Excellent communication skills
  • Proficient understanding of Web Design and Management
  • Proficient understanding of any e-commerce platforms (WooCommerce, Magento, Shopify, etc.)

What’s in it for you?

  • Enjoyable working environment working alongside industry experts.
  • Competitive Starting Salary.
  • Growing company.
  • Exciting projects, small to medium size businesses
  • All the support needed to make you a success.
  • Casual dress.
  • A super friendly team.
  • Great balance of work and learning, professional development.

Why Choose JustSimple?

  • Develop your career with one of the leading digital agencies
  • Work with some of the Malaysia’s biggest brands
  • Develop your skill set in a challenging and rewarding environment
  • Training provided and personal development
  • Competitive salary, bonus and incentive schemes
  • Work in a friendly atmosphere where our team of experts is always ready to help

If you have the right skills, flair, and drive, this could be the perfect role for you. To apply, please send your CV on [email protected]

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